Need additional help or have a query? Contact us via email and we will get to you in one business day.

Available Monday-Friday, 8.30am-4.00pm (NZ)

Back to untouchedworld.com

Untouched World

Our help centre provides valuable resources on order tracking, shipping, and returns, ensuring smooth and hassle-free shopping experience. We additionally cover answers to all of our common questions and troubleshooting solutions.

Help Centre | Untouched World

We endeavor to dispatch orders within 1-2 working days, with most orders placed in the morning dispatched that same day. Please note delivery may be delayed during sale or busy periods. Once your order has been dispatched from our warehouse, approximate delivery times are as follows: 

New Zealand orders (CourierPost): 
1-2 working days 

International deliveries (DHL Express): 
Australia: 2-3 working days 
Rest of World: 3-6 working days 

Rest assured, we'll notify you via email with tracking information once your order has been shipped. If you have any questions or concerns, please reach out to our customer support team.

Thank you for your understanding and support.

Get more information

Orders & Payment

Shipping & Delivery

Returns & Exchanges

Sizing & Garment Care

Mending & Repairs

Your Account

Our Brand

Gift Cards

Sales & Promotions

Get support